Get Certificates and Services through WhatsApp In Andhra Pradesh
The Andhra Pradesh government has launched a WhatsApp-based citizen service initiative named "Mana Mitra" WhatsApp Governance for getting essential government certificates and services without stepping out of your home —just a WhatsApp message away!
With this, Andhra Pradesh has now become the first state in the country to provide better governance and faster services to the people of A.P.
In this article, we’ll guide you on how to use WhatsApp to get these services easily.
Required Documents for Each Service getting through WhatsApp:
The table below shows a checklist of the documents required for various certificates in Andhra Pradesh when applying through WhatsApp.
While uploading documents, ensure they are in PDF format and below 10 MB.
Each document must be uploaded separately as an individual PDF in its respective step.
For example, when applying for an EWS certificate, the Application Form, Identity Proof (Ration Card/EPIC Card/Aadhaar Card), Income Proof (IT Returns/Pay Slips), and Affidavit should each be in a separate PDF. Additionally, the Photo should be uploaded in JPG, JPEG, or PNG format.
| Services List | Documents Check List | Fee | SLA |
|---|---|---|---|
| Agriculture Income Certificate |
| 50 | 7 Days |
| Family Member Certificate |
| 50 | 15 Days |
| OBC |
| 50 | 30 Days |
| EWS | Mention in the above section | 50 | 30 Days |
| No-Earning Certificate |
| 80 | 15 Days |
| Printing of Title Deed Cum Passbook |
| 40 | 15 Minutes |
| Title Deed cum passbook |
| 140 | 7 Days |
| Marriage Certificate |
| 150 | 7 Days |
| ROR-1B | NA | 40 | 15 Minutes |
| Computerized Adangal | computerized Adangal application form | 40 | 15 Minutes |
| Re-Issuance of Integrated Certificate | ID proof of the actual applicant or his/her parents | 40 | 15 Minutes |
| Re-Issuance of Income Certificate | |||
| NTR Vaidya seva Update Card |
| 15 | 24 Hours |
| Lost Docs Articles Certificate |
| 250 | 7 Days |
What is the Procedure to Get Services Through WhatsApp?
Below are three steps common for each service to use WhatsApp governance:
Step 1: Save Mana Mitra (WhatsApp Governance) Number:
To avail of these services, save the AP government WhatsApp governance number 95523 00009 to your contacts and send a "Hi" message on WhatsApp.
Step 2: Welcome Message:
As shown above, the "Welcome to Andhra Pradesh Government’s citizen assistance service, Mana Mitra" message will appear.
From there select the citizen service you need by touching the message "Choose Service"
Note: For information in Telugu, type 'TE'. For information in English, type 'EN'. All future messages will be in the selected language.
Step 3: Select a Citizen Service:
All available services are listed in the table below. You can select your desired service from the dropdown menu labeled 'Choose from one of the Citizen Services' above.
| Select a Public Service | List for each service |
|---|---|
| Temple Booking Services | Srisailam |
| Kaanipakam | |
| Simhachalam | |
| Vijayawada | |
| Annavaram | |
| Dwaraka Tirumala | |
| Srikalahasthi | |
| PGRS | Check Grievance Status |
| Give Grievance Feedback | |
| APSRTC | Bus Ticket Booking |
| Bus Ticket Cancellation | |
| Energy | View and Manage Bills |
| View and Manage Complaints | |
| View and Manage Services | |
| CM Relief Fund Services | Enter mobile number, Aadhaar number, or CMRF Unique ID |
| Education | Select Hall ticket |
| CDMA Services | Know Your Dues or Check Your Dues |
| Application Status | |
| Revenue Services | Agriculture Income Certificate |
| Family Member Certificate | |
| OBC Certificate | |
| Economic Weaker Section Certificate | |
| No Earning Member Certificate | |
| Water Tax | |
| Printing Of Title Deed and Passbook | |
| Title Deed Cum Passbook Certificate | |
| Marriage Certificate | |
| ROR - 1B | |
| Computerized Adangal | |
| Re-Issuance of Income Certificate | |
| Re-Issuance of Integrated Certificate | |
| Health Card Services | NTR Vaidya seva Update Card |
| NTR Vaidya seva Card Status | |
| Police Department Services | Lost Docs Articles Certificate |
How to Apply Each Service in the WhatsApp Governance?
With this system, people can apply for various certificates and services directly from their mobile phones without the need to visit government offices or the MeeSeva Center.
The WhatsApp chatbot will assist users in the application process for various certificates.
(1). Applying for an OBC Certificate through WhatsApp:
- Step 1: Select the Revenue Services category from "Select Citizens Service"
- Step 2: Select the OBC certificate Option from "Explore Services". Enter the user's Aadhaar Number and click "Confirm Aadhaar."
- Step 3: An OTP will be sent to the registered mobile number linked with Aadhaar. Enter the OTP and click "Confirm OTP." If you do not receive the OTP, you can click "Resend OTP."
- Step 4: Once the OTP is verified successfully, click "Continue." and enter personal details
- Step 5: After entering all details, click "Confirm Details." If all details are valid, click "Submit."
- Step 6: You need to upload documents from your mobile file manager and pay the amount online.
- Step 7: After completing the payment, your application will be forwarded to the Village Revenue Officer's login, and then moved to the Tahsildar's login.
- Step 8: Once the MRO approves your application, you will receive your OBC certificate on your WhatsApp without login. In the meantime, a receipt will be sent to your WhatsApp, allowing you to check the status.
Note: After receiving one service, you need to send a 'Hi' message again when requesting another service, and the process will start from the beginning for that specific service.
Frequently Asked Questions:
(Q1). Which temples offer their services through WhatsApp governance in andhra pradesh?
Answer:
| Temples Location | Temples Names | Services |
|---|---|---|
| Srikalahasti | Sri kalahasteswara Swamy Vari Devasthanam |
|
| Kanipakam | Swayambhu Sri Varasiddhi Vinayaka Swamy Vari Devasthanam | |
| Simhachalam | Sri Varaha Lakshmi Narasimha Swamy Vari Devasthanam | |
| Srisailam | Sri Bhramaramba Mallikarjuna Swamy Varla Devasthanam | |
| Vijayawada | Sri Durga Malleswara Swamy Varla Devasthanam | |
| Annavaram | Sri Veera Venkata Satyanarayana Swamy Vari Devasthanam | |
| Dwaraka Tirumala | Sri Venkateswara Swamy Vari Devasthanam |
(Q2). Can people in other states receive certificates and services through WhatsApp under the "Mana Mitra" WhatsApp governance scheme?
Answer: Mana Mitra WhatsApp Governance is based on household data from Andhra Pradesh.
If non-AP residents apply using documents from another state, their application will be rejected in the officer's login since only Andhra Pradesh-issued documents are accepted.
However, if you are a citizen of Andhra Pradesh and possess valid state-issued documents, you can apply from anywhere, even if you are not listed in the household data.
(Q3). Our family’s household data is linked to one area, but the address on Aadhaar belongs to another. Can we apply for caste, income, or OBC certificates?
Answer: If your household data is registered in one district secretariat but your Aadhaar address belongs to a different area, your application may be rejected.
For example, the 'Polinativelama' caste is classified as BC-D in coastal regions but OC in Nellore.
To avoid rejection, ensure your household data and Aadhaar address match.
(Q4). What happens if false documents are submitted to obtain a certificate or service through Mana Mitra WhatsApp Governance?
Answer: When false documents are submitted, the application is submitted and payment is deducted, but it gets rejected in the officer's login.
(Q5). Can I obtain an OBC certificate if I don't have property or income tax return details?
Answer: The issuance of an OBC certificate is based on income sources, and a rice card is considered valid proof. If a rice card is unavailable, you must submit a notarized document.
Similarly, if a government employee is listed in your household data, providing their salary statement will suffice.
(Q6). Why is my name not showing correctly in the WhatsApp-based application as per Aadhaar, and how can I fix it?
Answer: If your name is showing incorrectly due to an incorrect entry in your household data, you can visit a nearby Secretariat and use the 'Citizen Ekyc' option in the Digital Assistant login.
Alternatively, contact a Grama/Ward Secretariat employee to click 'Update Ekyc' in their 'Employee Mobile Application' to resolve the issue.
(Q7). Are WhatsApp governance services in Andhra Pradesh safe for protecting user personal information?
Answer: The Andhra Pradesh government ensures that all services provided via WhatsApp are secure.
To access any service, users must enter their Aadhaar details and verify with an OTP sent to their Aadhaar-linked mobile number. This ensures no transactions are processed without user consent.
(Q8). Can people without a smartphone access certificates and services on WhatsApp use someone else's phone?
Answer: Yes, you can access it, but payments must be made through the digital payment app linked to that mobile number.
Conclusion:
Andhra Pradesh’s Mana Mitra WhatsApp governance initiative is revolutionizing how citizens access essential government services.
This innovative platform allows residents to obtain vital certificates and services with just a few messages, making the process quick and efficient.
Whether you're a farmer needing an agriculture income certificate, a student applying for scholarships, or someone seeking other government services, Mana Mitra brings these tasks directly to your phone.
By being the first state in India to implement such a comprehensive digital governance system, Andhra Pradesh is setting the standard for citizen-centered services in the digital age.
